Major Companies Reportedly Using AI Software to Monitor Online Employee Conversations | HNGN [Video]

In the wake of the widespread adoption of remote work, major corporations have reportedly turned to artificial intelligence (AI) technology to monitor their employees’ online conversations.

Several prominent companies, including Walmart, Delta, T-Mobile, Chevron, and Starbucks, have allegedly implemented monitoring software developed by a startup AI firm, ‘ Aware.’

Monitoring Employee Conversations for Sentiment, Safety Risk

According to reports, Aware’s software is designed to scan various messaging platforms, such as Slack and Microsoft Teams, for specific keywords that may indicate employee dissatisfaction or potential safety risks.

The company claims to have already analyzed vast data, examining up to 20 billion individual messages from over 3 million employees.

Jeff Schumann, CEO of Aware, emphasized the real-time nature of their AI technology, stating that it enables companies to understand employee sentiment without relying on traditional annual surveys.

Schumann explained that AI can identify various behaviors, including bullying and harassment, thereby assisting companies in governance, risk management, and compliance efforts.

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