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We are the Contact Centre [Video]

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Work from Home Lifestyle

“For me, I love helping people and solving problems. In Direct Banking, I get to do both at once. Customers call for a wide range of enquiries and each call is so unique the job never gets dull. There’s always something new to learn and my mind is constantly engaged. 

Having the option to work from home gives me a lot more time to achieve what I need to do outside of my shift hours – for me that’s taking the time to exercise. I enjoy coming into the office every couple of weeks to see my team face to face. It’s that balance that makes the difference.

Working in the Contact Centre can be challenging, however, the thing that we have here is support. I’ve personally thrived in working towards improving my daily performance, learning new things, and keeping up to date with change. We’ve got such a great …

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